The protection of your privacy is very important to us. Below we inform you in detail about the processing of personal data by Silvretta Parkhotel AG, Landstrasse 190, CH-7250 Klosters

We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on freiwilliger basis. These data will not be disclosed to third parties without your explicit consent.
Please note that data transmission on the Internet (for example, in communication
via e-mail) may have security holes. A complete protection of the data from access by third parties is not possible.

Responsible according to the Swiss Data Protection Act:
Silvretta Parkhotel AG
Landstrasse 190
7250 Klosters
Telephone: +41 81 423 34 35

Verantwortlicher im Sinne des schweizerischen Datenschutzgesetzes:
Silvretta Parkhotel AG
Landstrasse 190
7250 Klosters
Telefon: +41 81 423 34 35

This website contains links and links to other websites of third parties.
These are outside the area of ​​responsibility of Silvretta Parkhotel AG. Access and use
Such websites are at the user’s own risk. The
Cantonal authorities expressly declare that they have no influence on the design, the
Content and offers of linked pages.

3 Inquiries and booking on the website, by correspondence or by phone call
If you make inquiries or bookings either via our website, by correspondence (email or letter post) or by telephone call, we need the following data for the execution of the contract:
– Salutation
– First and Last Name
– credit card information (for bookings)
– E-mail address
We will only use this data and other information voluntarily provided by you (eg language, postal address, expected time of arrival, motor vehicle license plate, preferences, remarks) to process the contract, unless otherwise stipulated in this privacy policy or you have not given your explicit consent , We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of any uncertainties or problems and to ensure the correct payment. The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO.

Upon arrival at our hotel, we may need the following information from you and your escorts:
– First and Last Name
– postal address and canton
– Date of birth
– Place of birth
– nationality
– Official ID and number
– Arrival and departure day
– Room number
We collect this information in order to fulfill legal reporting obligations, which arise in particular from the hospitality or police law. Insofar as we are required to do so by the applicable regulations, we will forward this information to the relevant police authority.
In fulfilling the legal requirements, our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

You have the opportunity to subscribe to our newsletter. This requires registration. As part of the registration, the following data must be provided:
– Salutation
– First and Last Name
– E-mail address
The above data is necessary for data processing. We only process this data in order to personalize the information and offers sent to you and to better align it with your interests. By registering, you give us your consent to process the data provided for the regular sending of the newsletter to the address you have specified and for the statistical evaluation of the user behavior and the optimization of the newsletter. This consent constitutes, within the meaning of Art. 6 para. 1 lit. a DSGVO is our legal basis for the processing of your e-mail address. We are entitled to commission third parties with the technical handling of advertising measures and are entitled to pass on your data for this purpose.
At the end of each newsletter there is a link where you can unsubscribe at any time. As part of the deregistration you can voluntarily tell us the reason for the deregistration. After the cancellation your personal data will be deleted. Any further processing will only be done anonymously to optimize our newsletter.

Cookies help in many ways to make your visit to our website easier, enjoyable and meaningful. Cookies are information files that your web browser automatically saves to your computer’s hard drive when you visit our website. In general, we use cookies to analyze the interest in our websites and to improve the usability of our websites. You can also access our websites without cookies. However, if you want to use our web pages fully or comfortably, you should accept those cookies that enable the use of certain functions.
By using our web pages you are, as far as cookies are accepted according to your browser settings, agree with the use of these cookies. Most browsers are set by default to accept all cookies. However, you have the option to set your browser so that cookies are displayed before they are stored, only certain cookies are accepted or rejected or cookies are generally rejected.
Please note that changes to the settings only affect the respective browser. If you use different browsers or change the terminal, the settings must be made again. In addition, you can delete cookies from your storage medium at any time. For information about the cookie settings, their modification and the deletion of cookies, please refer to the help function of your web browser.

For the purpose of the needs-based design and continuous optimization of our website, we use the web analytics service provided by Google Analytics. In this context, pseudonymized usage profiles are created and small text files stored on your computer (“cookies”) are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and prepared for us. In addition, we may receive the following information:
– Navigation path that a visitor takes on the site,
– length of stay on the website or subpage,
– the subpage on which the website will be left,
– the country, region or city from which access is made,
– Terminal (type, version, color depth, resolution, width and height of the browser window) and
– Recurring or new visitor.
The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or as far as third parties process this data in the order.
Provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc, based in the US. Prior to the transmission of the data to the provider, the IP address will be truncated by activating IP anonymization (“anonymizeIP”) on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In such cases, we provide contractual warranties to ensure that Google Inc. maintains a reasonable level of data protection. According to Google Inc., the IP address will in no case be associated with other data concerning the user.
For more information about the web analytics service you are using, visit the Google Analytics website. For instructions on how to prevent your data from being processed by the Web Analytics Service, see

If you make bookings via a third-party platform, we will receive various personal information from the respective platform operator. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to make the booked services available. The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO.
We may be notified by the platform operators about disputes related to a booking. In this case, we may also receive data on the booking process, which may include a copy of the booking confirmation as proof of the actual closing of the booking. We process this data to safeguard and enforce our claims. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. Also note the privacy policy of the respective provider.

We retain personal information only for as long as necessary to use the above tracking services and other processing within the scope of our legitimate interest. Contract data will be kept longer by us, as this is required by legal storage obligations. Retention requirements, which oblige us to keep data, result from regulations over the reporting right, over the accountancy and from the tax law. According to these regulations, business communications, closed contracts and accounting documents must be kept for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting purposes and for tax purposes.

You have the right to free information about your personal data at any time
Data, their origin and recipient and the purpose of data processing
and a right to correct, block or delete such data. For this purpose as well
You can always ask further questions about personal data at the
Contact us at the beginning of this privacy policy.

As far as legally and / or actually necessary, this data protection declaration is adapted or changed.

Klosters, September 2019